Refund and Returns Policy

14 Day Returns

Our refund and returns policy lasts 14 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items can be returned within 14 days for any reason. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

To return your product, you should Contact Us.

Defective Items

If your item is becomes defective after 14 days send us an email at contact@happysaks.co.uk and we’ll discuss a remedy in conjunction with the Consumer Rights Act 2015

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Our return address is: Happysaks, 1 Glen View, Morley, Leeds. LS27 9BH

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Contact Us.